[ by Howard Haykin ]

The CBOE Stock Exchange recently adopted Rule 53.7, CBSX Record of Written Complaints, which requires CBSX Trading Permit Holders (TPH) to keep and preserve for at least 5 years written customer complaints and records of the actions taken by the TPH due to the complaint.  For the first 2 years, those files should be readily accessible for examination or spot checks.

When responding to a request from the CBOE Regulatory Staff, a TPH should forward such requested records in a manner as prescribed by Exchange Staff.  A complaint includes any written statement of a customer or any person acting on behalf of a customer alleging a grievance involving the activities of a TPH or person under the control of the TPH in connection with either the solicitation or execution of any transaction conducted through the facilities of the CBSX.

CBOE Staff Contacts. Direct questions to: Stephanie Marrin, Department of Regulatory Services - marrin@CBOE.com or 312-786-8801.  [CBSX RegCirc 12-126, 9/17/12]