FINRA's latest arbitration statistics through March 2011, presented below.

New Arbitration Case Filings through March

2009	2010	2011	2011 vs 2010
1,716	1,483	1,273	-14%

Number of Arbitration Cases Closed through March

2009	2010	2011	2011 vs 2010
1,024	1,460	1,641	12%

Type of Controversy*	2007	2008	2009	2010	March 2011
Margin Calls	45	64	128	83	22
Churning	133	212	306	270	65
Unauthorized Trading	174	248	478	397	79
Failure to Supervise	830	1,029	2,691	2,372	508
Negligence	891	1,602	3,405	2,698	580
Omission of Facts	275	1,201	2,453	1,941	397
Breach of Contract	953	1,658	2,802	2,184	476
Breach of Fiduciary Duty	1,616	2,836	4,206	3,162	690
Unsuitability	695	1,181	2,473	1,974	418
Misrepresentation	739	2,005	3,408	2,601	544
Online Trading	1	3	0	0	0

*Each case can be coded to contain multiple controversy types. Therefore the columns in this table cannot be totaled to determine the number of cases served in a year.

How Arbitration Cases Close

Cases Decided by Arbitrators			All of 2010	% of Cases	March 2011	% of Cases
After Hearing			1,143	19%	255	16%
After Review of Documents			258	4%	54	6%

Cases Resolved by Other Means			All of 2010	% of Cases	March 2011	% of Cases
Direct Settlement of Parties			3,139	51%	886	55%
Settled Via Mediation			590	10%	149	9%

Withdrawn			621	10%	139	9%
All Others*			377	6%	140	9%
Total			4,727	77%	1,314	81%

*All Other reasons for closed includes cases closed by: Stipulated Award, Bankruptcy of Critical Party; Uncured Deficient Claim; Forum Denied; Stayed by Court Action, etc. Note cases counted as closed in this report do not include those cases that closed and were then reopened.

Results of Customer Claimant Arbitration Award Cases

Year Decided	All Customer Claimant Cases Decided (Hearings & Paper)	%-age Decided of All Customer Claimant Cases Closed	Customer Awarded Damages *
2006	1,011	19%	42% (425 cases)
2007	671	18%	37% (245 cases)
2008	474	20%	42% (199cases)
2009	669	21%	45% (304cases)
2010 **	882	20%	47% (415 cases)
2011	165	14%	51% (84 cases)

* Percentage of customer claimant award cases reflects only instances in which investors as claimants recovered monetary damages or non-monetary relief. 

** In 2010, approximately 76% of customer claimant cases resulted, through settlements or awards, in monetary or non-monetary recovery for the investor.