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TRENDING TAGS
Stories of Interest
- Sarah ten Siethoff is New Associate Director of SEC Investment Management Rulemaking Office
- Catherine Keating Appointed CEO of BNY Mellon Wealth Management
- Credit Suisse to Pay $47Mn to Resolve DOJ Asia Probe
- SEC Chair Clayton Goes 'Hat in Hand' Before Congress on 2019 Budget Request
- SEC's Opening Remarks to the Elder Justice Coordinating Council
- Massachusetts Jury Convicts CA Attorney of Securities Fraud
- Deutsche Bank Says 3 Senior Investment Bankers to Leave Firm
- World’s Biggest Hedge Fund Reportedly ‘Bearish On Financial Assets’
- SEC Fines Constant Contact, Popular Email Marketer, for Overstating Subscriber Numbers
- SocGen Agrees to Pay $1.3 Billion to End Libya, Libor Probes
- Cryptocurrency Exchange Bitfinex Briefly Halts Trading After Cyber Attack
- SEC Names Valerie Szczepanik Senior Advisor for Digital Assets and Innovation
- SEC Modernizes Delivery of Fund Reports, Seeks Public Feedback on Improving Fund Disclosure
- NYSE Says SEC Plan to Limit Exchange Rebates Would Hurt Investors
- Deutsche Bank faces another challenge with Fed stress test
- Former JPMorgan Broker Files racial discrimination suit against company
- $3.3Mn Winning Bid for Lunch with Warren Buffett
- Julie Erhardt is SEC's New Acting Chief Risk Officer
- Chyhe Becker is SEC's New Acting Chief Economist, Acting Director of Economic and Risk Analysis Division
- Getting a Handle on Virtual Currencies - FINRA
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FINRA Guide on Customer Complaints
July 19, 2011
FINRA Rule 4530 became effective on July 1, 2011. To help member firms implement FINRA Rule 4530, FINRA has published Regulatory Notice 11-32, which provides Questions & Answers relating to the rule's application.
This guidance speaks solely to member firms’ reporting obligations pursuant to FINRA Rule 4530, and not to other applicable reporting requirements, including under Forms BD, U4 and U5. FINRA, however, notes that a member firm is not required to report an event otherwise required to be reported
under FINRA Rules 4530(a) or (b) if the member firm discloses the event on the Form U5, consistent with the requirements of that form.
The requirements of FINRA Rule 4530 ... are based on similar requirements in NASD Rule 3070 and Incorporated NYSE Rule 351. Rule 4530 strengthens, clarifies and extends these existing requirements by, among other things, requiring member firms to report certain internal conclusions of violations and financial-related insurance civil litigations and arbitrations, and clarifies the obligations of member firms with respect to written customer complaints and former associated persons. Rule 4530 requires member firms to:
- report to FINRA certain specified events and quarterly statistical and summary information re: written customer complaints; and
- file with FINRA copies of certain criminal actions, civil complaints and arbitration claims.
- Internal Conclusions of Violations.
- Customer Complaints.
- Financial-Related Insurance Civil Litigation.
- Former Associated Persons.

