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Firm, CEO, Consultant Failed to Process Complaints
e.g. - On 5/4/06, a customer filed an arbitration claim against BIS, Birkelbach and a BIS registered rep. Nearly one year later, on 4/2/07, all three executed a settlement agreement with the customer in the amount of $150,000. Because the settlement exceeded $15,000 (for an individual) and $25,000 (for a firm), it met the reporting requirement of Rule 3070(a) and (b), and was required to be reported no later than 10 business days from the date of settlement - i.e., on or before 4/17. Two years later, on 4/17/09, BIS filed a 3070 filing for Murphy disclosing the customer settlement (721 days late). On 12/8/09, 3070 disclosure filings for BIS and Birkelbach were made (966 days late).
FINRA Fines and Sanctions. BIS and Birkelbach were fined $10,000, jointly and severally. Birkelbach received an additional $15K fine and 30-day full suspension and a 90-day principal suspension. He was required to requalify by examination as a principal. For further details, go to: AWC #2009016354101. [FINRA Disciplinary Actions for October 2011]
