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Regulatory Sanctions

Citi Subs Fined $29Mn for Giving U.S. Homeowners 'Runaround' - CFPB

January 23, 2017

[Photo:  by Matt Buck / Wikimedia Commons]

 

CitiMortgage agreed to pay $20 million in restitution and civil penalties, while CitiFinancial Services agreed to pay $8.8 million in restitution and penalties to settle Consumer Financial Protection Bureau (CFPB) charges that the Citigroup subsidiaries gave "the runaround to borrowers" on mortgage servicing, kept borrowers in the dark about options to avoid foreclosure or made it difficult for them to apply for relief.

 

According to the CFPB … when borrowers applied to it for foreclosure relief CitiMortgage demanded "dozens of documents and forms that had no bearing on the application or that the consumer had already provided." Many were actually not needed to complete the application. CitiFinancial, meanwhile, must improve disclosure on deferments and stop sending credit raters "bad information" that settle accounts were "charged off" - an indication that the borrower was delinquent.

 

The penalties come less than a week after the CFPB, a federal watchdog for protecting individuals against fraud in lending, sued the country's largest student loan servicer, Navient Corp, for similarly confusing its customers over options with their loans.